Refund policy

Having second thoughts? You can return unused and unopened items within 30 days for a refund upon receipt. Simply email us at hello@cyclerise.com.au with your order number, and we’ll provide the return address.

Please note, a $20 restocking fee applies to change-of-mind returns and exchanges. This fee helps cover shipping and transaction costs incurred during the initial purchase and return process. We aim to balance efficient service with a fair and sustainable approach. If you have any questions, our customer support team is here to help!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@cyclerise.com.au.